This Privacy Policy explains how GET KNOWN PTY LTD (ABN 20 690 046 103), which trades as Get Known ("we", "us", "our"), collects, uses, stores and discloses personal information when you use Get Known (the "Service"). We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We do not sell your personal information.
Videos you submit for an audit are sent for transcription, scored, and then the video file is deleted. We retain the resulting text scorecard in your account history, not the video.
Content you generate is automatically screened by a server-side filter that redacts certain sensitive names before output is returned, reducing the risk of confidential references leaking between users. You should still avoid submitting other people's confidential or personal information without authority.
We share limited data with trusted providers strictly to run the Service:
| Provider | Purpose | Data shared |
|---|---|---|
| Railway (hosting) | Running the application, database and file storage | All stored account data and uploaded files, at rest |
| Stripe | Payment processing & subscriptions | Email, billing details (card handled by Stripe) |
| OpenAI | Audio transcription (audits and auto-clip), and Studio image generation | Audio extracted from your video; your image prompts and any reference photo you attach |
| Anthropic | AI content generation | Your prompts and relevant knowledge-base text |
| ElevenLabs | Voice playback and Studio voiceovers | The text you ask to be spoken, including voiceover scripts |
| Openverse and Pexels | Licensed image search | Your search terms |
| Resend | Transactional email delivery | Email address, message content |
| Google Fonts | Web fonts used across the site | Your IP address and browser, when a page loads |
Some providers may process data outside Australia. We take reasonable steps to ensure they protect your information.
We keep your account data while your account is active. Specific periods:
| Data | How long we keep it |
|---|---|
| Account, profile, content library, knowledge base, calendar and community content | While your account is active |
| Videos uploaded for an audit or for auto-clipping | Deleted as soon as processing finishes |
| The Instagram or TikTok export you upload for an account audit | Deleted the moment the audit finishes. We keep the post dates, captions and any counts the export contained, plus the scorecards. We never fetch anything from your account ourselves. |
| Footage you upload to the Editor, and the music, images and voiceovers you add to a project | 14 days, then automatically deleted |
| Rendered Studio clips and finished one-touch, JUSTIN and Editor videos | 7 days, then automatically deleted |
| Sign-in sessions | 30 days, or until you sign out or change your password |
| Email verification links | 24 hours |
| Password-reset links | 1 hour (7 days for the set-password link in a client invite) |
| Product news and tips emails we sent you, and your email preferences | While your account is active; the unsubscribe choice is kept so it is honoured |
| Team invite links | 7 days |
| Bug reports | Until resolved, and deleted with your account |
| Enquiry and registration forms (the year, Done For You, a waitlist, a webinar), including any mobile number you gave us | While we are still following you up about it. You do not need an account to have it removed: email accounts@getknown.com.au from the address you used and we will delete it. |
| The webinar reminder list: your name, your email address and which of the four webinar emails we have sent you | Until you ask us to remove it. It is keyed to your email address, not to an account. The unsubscribe link in any webinar email stops the emails straight away, and that choice is kept so it is honoured. |
| Billing records | As long as tax and accounting law requires |
You can export or delete your data at any time, from the Privacy & data panel under Advanced settings on your Account page. Deleting your account is immediate and cannot be undone. It removes:
What stays. An enquiry or registration you sent before you signed up, or from a different email address, is not tied to your account, so deleting the account does not reach it. Email accounts@getknown.com.au and we will remove it. Registering for a webinar also puts your name and email address on the reminder list for it, and that list is keyed to the address rather than to your account, so deleting the account does not take you off it. Use the unsubscribe link in any webinar email to stop the emails, or write to us and we will delete the entry. If you contributed to a content calendar somebody else owns, the items and comments you left there belong to that team's record and remain in their workspace, with your name removed. Any photo or voice recording you uploaded there is deleted with your account. We also keep limited billing records where tax and accounting law requires it.
Your export contains everything we hold that is keyed to your account, as JSON. It lists your uploaded files but does not contain the files themselves, so download anything you want to keep before you delete.
If we become aware of a data breach that is likely to result in serious harm to you, we will assess it promptly and, where the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth) applies, notify you and the Office of the Australian Information Commissioner as soon as practicable. If you are in the EU or UK, we will also notify the relevant supervisory authority within 72 hours of becoming aware, as GDPR Article 33 requires.
We use reasonable technical and organisational measures, including password hashing, scoped access controls, and signature-verified payment webhooks. No system is perfectly secure, but we work to protect your information.
You may access, correct, export or delete your personal information through your account, or by contacting us. If you are in the EU/UK, you also have rights under the GDPR; if you are in California, under the CCPA. To make a request or complaint, contact us below. You may also contact the Office of the Australian Information Commissioner (OAIC).
You do not need an account to use these rights. If all you did was enquire, join a waitlist or register for a webinar, email accounts@getknown.com.au from the address you gave us and we will tell you what we hold, correct it, or delete it.
We use a single essential session cookie to keep you signed in. We do not use third-party advertising cookies and we do not track you across other sites. The app also stores some things locally in your browser, which never leave your device unless you send them to us: your chat history, your last-used brain and answer strength, and interface preferences. Clearing your browser storage removes them.
Rating an answer. Under every answer there is a thumbs up and a thumbs down. Rating an answer sends us which brain answered, whether it worked, the answer strength you used, and, on a thumbs down, the reason you picked from the list. It does not send your conversation. If you also tick “send this answer to the team” on a thumbs down, that one question and answer is sent so we can see what went wrong and fix it. That box is never ticked for you, it applies only to the answer you are rating, and everything you rate or send is included in your data export.
We may update this policy and will notify you of material changes by email or in-app.
Privacy questions or requests: accounts@getknown.com.au.