This Privacy Policy explains how GET KNOWN PTY LTD (ABN 20 690 046 103), which trades as Get Known ("we", "us", "our"), collects, uses, stores and discloses personal information when you use Get Known (the "Service"). We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We do not sell your personal information.
Videos you submit for an audit are sent for transcription, scored, and then the video file is deleted. We retain the resulting text scorecard in your account history, not the video.
Content you generate is automatically screened by a server-side filter that redacts certain sensitive names before output is returned, reducing the risk of confidential references leaking between users. You should still avoid submitting other people's confidential or personal information without authority.
We share limited data with trusted providers strictly to run the Service:
| Provider | Purpose | Data shared |
|---|---|---|
| Railway (hosting) | Running the application, database and file storage | All stored account data and uploaded files, at rest |
| Stripe | Payment processing & subscriptions | Email, billing details (card handled by Stripe) |
| OpenAI | Audio transcription (audits and auto-clip), and Studio image generation | Audio extracted from your video; your image prompts and any reference photo you attach |
| Anthropic | AI content generation | Your prompts and relevant knowledge-base text |
| ElevenLabs | Voice playback and Studio voiceovers | The text you ask to be spoken, including voiceover scripts |
| Openverse and Pexels | Licensed b-roll search | Your search terms |
| Resend | Transactional email delivery | Email address, message content |
| Google Fonts | Web fonts used across the site | Your IP address and browser, when a page loads |
Some providers may process data outside Australia. We take reasonable steps to ensure they protect your information.
We keep your account data while your account is active. Specific periods:
| Data | How long we keep it |
|---|---|
| Account, profile, content library, knowledge base, calendar and community content | While your account is active |
| Videos uploaded for an audit or for auto-clipping | Deleted as soon as processing finishes |
| Rendered Studio clips | 7 days, then automatically deleted |
| Sign-in sessions | 30 days, or until you sign out or change your password |
| Email verification and password-reset links | 1 hour |
| Team invite links | 7 days |
| Bug reports | Until resolved, and deleted with your account |
| Billing records | As long as tax and accounting law requires |
You can export or delete your data at any time from your account settings. Deleting your account is immediate and cannot be undone. It removes:
What stays. If you contributed to a content calendar somebody else owns, the items and comments you left there belong to that team's record and remain in their workspace, with your name removed. Any photo or voice recording you uploaded there is deleted with your account. We also keep limited billing records where tax and accounting law requires it.
Your export contains everything we hold that is keyed to your account, as JSON. It lists your uploaded files but does not contain the files themselves, so download anything you want to keep before you delete.
If we become aware of a data breach that is likely to result in serious harm to you, we will assess it promptly and, where the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth) applies, notify you and the Office of the Australian Information Commissioner as soon as practicable. If you are in the EU or UK, we will also notify the relevant supervisory authority within 72 hours of becoming aware, as GDPR Article 33 requires.
We use reasonable technical and organisational measures, including password hashing, scoped access controls, and signature-verified payment webhooks. No system is perfectly secure, but we work to protect your information.
You may access, correct, export or delete your personal information through your account, or by contacting us. If you are in the EU/UK, you also have rights under the GDPR; if you are in California, under the CCPA. To make a request or complaint, contact us below. You may also contact the Office of the Australian Information Commissioner (OAIC).
We use a single essential session cookie to keep you signed in. We do not use third-party advertising cookies and we do not track you across other sites. The app also stores some things locally in your browser, which never leave your device unless you send them to us: your chat history, your last-used brain and answer strength, and interface preferences. Clearing your browser storage removes them.
We may update this policy and will notify you of material changes by email or in-app.
Privacy questions or requests: accounts@getknown.com.au.