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Terms of Service

These Terms of Service ("Terms") govern your access to and use of Get Known (the "Service"), operated by GET KNOWN PTY LTD (ABN 20 690 046 103), which trades as Get Known ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Get Known is an AI-assisted content tool that generates marketing content (hooks, scripts, captions, strategies and related outputs) and provides a "Viral Readiness Audit" that transcribes and scores short-form videos you upload. Outputs are generated by third-party AI models and are provided for your use as drafts and suggestions.

2. Accounts

• You must provide accurate information and keep your password secure. You are responsible for activity under your account.
• You must be at least 18 years old, or the age of majority in your jurisdiction.
• One person or business per account unless your plan expressly includes additional seats.

3. What we sell, and billing

3.1 The year and Done For You

The two things we sell today are the year with Nick (the year) and Done For You (the agency). Neither is sold self serve, and neither is a subscription you start or stop inside the app. You apply, you talk to Nick, and the price, the twelve month term and the payment schedule are agreed with you on that call before you pay anything.

• Both run for a term of twelve months. The year is offered either as one payment for the twelve months or as a monthly payment across the term, and the current prices are on the year page.
• Both are priced in Australian Dollars, but GST is handled differently, so the two pages say different things and both are right. The year is quoted plus GST, so GST is added to the price shown on the year page. Done For You is quoted with GST included, so the price shown on the agency page is the total. The GST inclusive wording in 3.2 is about the retired plans and does not set the price of either program.
• The written agreement you sign on the call governs that term, including what happens if a payment is missed and whether the term can be ended early. Where it differs from these Terms on those points, it governs. Ask us for it in writing before you pay and we will give it to you.
• The guarantee on the year page is a commitment to keep working with you, not a refund. Post 36 videos across the 12 weeks, and if you finish without a strategy, a month ahead system and a documented lead pipeline, we keep working with you free until you do.
• The twelve week sprint runs with ten members at a time, so your start date is agreed with you on the call.
• Cancelling is not a self-serve action for either program. The cancellation right in 3.2 does not apply to them.

3.2 Retired self-serve plans

The monthly plans are retired and can no longer be bought. This subsection applies only to members who are already on one.

• Those plans are billed in advance on a recurring monthly or yearly basis through our payment processor, Stripe.
• A free trial does not charge a card, and because there is no checkout for the retired plans a trial does not convert into a subscription on its own.
• Subscriptions renew automatically until cancelled. You can cancel at any time with Manage billing on the Account page inside the app, and will retain access until the end of the current billing period.
• Subscription fees are stated and charged in Australian Dollars (AUD). Prepaid credit packs are stated and charged in United States Dollars (USD). Subscription prices include GST, and the price shown is the total you pay. Credit pack prices are the total you pay in USD. If your card is issued in another currency, your bank sets the conversion rate and may add its own fee.
• Usage limits, fair-use ceilings and feature access are defined by your plan and may be enforced by the Service.

Refunds are governed by our Refund Policy.

4. Acceptable use

You agree not to:

• Use the Service to create unlawful, infringing, defamatory, hateful, deceptive or harmful content;
• Upload content you do not have the rights to, or that contains another person's confidential or personal data without authority;
• Attempt to break, overload, reverse-engineer, scrape or circumvent security, rate limits or usage quotas;
• Resell or sublicense the Service, or use it to build a competing product;
• Use automated abuse of the API beyond your plan's limits.

We may suspend or terminate accounts that breach these Terms.

5. Your content and AI output

• Your inputs: You retain ownership of the questionnaires, files and videos you provide. You grant us a limited licence to process them solely to operate the Service.
• Uploaded videos for the Viral Readiness Audit are transcribed and then deleted; we do not retain the video file.
• Generated output: Subject to your compliance with these Terms and payment of fees, you own the content the Service generates for you. Because AI models can produce similar results for different users, output is not guaranteed to be unique.
• Probabilistic, machine-generated output: Outputs are produced by AI models and are inherently probabilistic. They may be inaccurate, outdated, biased, or factually wrong ("hallucinations"), and similar prompts may produce similar results for different users. Output is a draft aid only and requires human review before any commercial or public use.
• You are responsible for what you publish: You must review, fact-check, edit and ensure anything you publish is accurate, lawful, non-infringing and on-brand. We do not warrant that output is original or eligible for copyright or other protection.

6. Third-party services

The Service relies on third parties including Stripe (payments), OpenAI (transcription), Anthropic (content generation), Resend (email) and our hosting provider. Your use may also be subject to their terms. We are not responsible for third-party services.

7. Intellectual property

We own the Service, its software, branding, prompts and underlying knowledge base. Nothing in these Terms transfers our intellectual property to you.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind to the maximum extent permitted by law. We do not warrant that output will be accurate, error-free, or fit for a particular purpose. Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot lawfully be excluded.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental or consequential loss, or loss of profits, revenue, data or goodwill.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms or where required by law. On termination, your right to use the Service ends; sections that by their nature should survive (e.g. ownership, disclaimers, liability) will survive.

11. Changes

We may update these Terms from time to time. Material changes will be notified by email or in-app. Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

13. Contact

Questions about these Terms: accounts@getknown.com.au.