We want you to be confident trying Get Known. This policy explains when refunds apply. It sits alongside your rights under the Australian Consumer Law, which cannot be excluded.
Every new account starts with a free trial that requires no card. We encourage you to use the trial to decide whether the Service is right for you before paying.
The two things we sell today are the year with Nick (the year) and Done For You (the agency). Neither is sold self serve. You apply, you talk to Nick, and the price, the twelve month term and the payment schedule are agreed with you on that call before you pay anything.
This policy does not set the refund and cancellation terms for those two, and the 7 day money-back guarantee in section 3 does not apply to them: it covers the retired self-serve plans only. Ask us for the refund and cancellation terms in writing before you pay, and we will give them to you.
The guarantee on the year page is a commitment to keep working rather than a refund. Post 36 videos across the 12 weeks, and if you finish without a strategy, a month ahead system and a documented lead pipeline, we keep working with you free until you do.
The monthly plans are retired and can no longer be bought. This section applies only to members who are still on one.
Email accounts@getknown.com.au from the address on your account, with the word "Refund" in the subject. We aim to respond within 2 business days, and approved refunds are returned to your original payment method via Stripe (typically 5 to 10 business days to appear).
We may decline a refund where there is evidence of abuse, fraud, or breach of our Terms of Service (for example, signing up repeatedly to reuse the guarantee, or excessive usage before requesting a refund).
Nothing in this policy limits rights you have under the Australian Consumer Law. If the Service has a major failure, you may be entitled to a remedy regardless of the timeframes above.
Questions about billing or refunds: accounts@getknown.com.au.